Are the repetitive, mundane customer service tasks bogging down your team?
DynamicPoint’s SharePoint Portals for Dynamics CRM & ERP solutions are proving invaluable in streamlining customer and vendor communications with 24/7 self-service access. Not only have people come to expect immediate access to their information but a portal will contribute to bottom line savings while allowing employees to spend less time on the phone or email dealing with these typical, repetitive customer service requests.
Typical Portal Use Cases:
- Issue Statements. Summit Fertilizer was challenged by supplying customer’s statements which pulled key finance resources off more pressing tasks at the end of each month. They now extend secure portal access to each of their customers so they may access and print statements online, on demand.
- Reprinting of Invoices. The all too common task of contacting the finance department to confirm open invoices can stop with the extension of 24/7 access to open invoices and a historical payment record. Curb the calls to finance, stop the flood of emails and allow your customers to access and even print open invoices!
- Report Distribution. You have leveraged Business Analysts time and again to develop the reports needed to track customer activities but why not share them! That option now exists because DynamicPoint’s seamless integration between your existing Microsoft Dynamics ERP information and the SharePoint portal uses web services to allow for, in the case of Summit Fertilizers, the publication of Dynamics reports delivering immediate access to Dynamics NAV reports for a more effective and profitable customer service experience.
Plus, there is zero disconnect! Our portals present an extension of your organization as you are able to brand the portal to your current look and feel with logo’s, color schemes and web parts populating the appropriate management staff per organization. Putting Summit Fertilizer back in the spotlight here allows us to highlight how easily you are able to extend your corporate branding from your website to a secure Customer or Vendor Portal.