Support

 

Knowledgebase 

Our knowledgebase includes information on adding our apps to Office 365 as well as configuration guides. It is open to all of our customers, partners and those evaluating our products.  

Maintenance Plans

Included with your maintenance plan is unlimited telephone and email support, defect fixes and upgrades to the latest release of your ERP / CRM application.  Maintenance plans are including with all of our product’s software subscriptions. 

Live Helpdesk

We offer a live, Monday to Friday, 8:00am to 5:00pm central time support desk staffed only with trained Microsoft Professionals.  Our support specialists are there to offer assistance with such items as application functionality, technical infrastructure and debugging inquiries. All support requests will be answered within 24 hours of submission on business days. The process for receiving support is simply as follows:

Call, Click or Email

Either pick up the phone and dial 844.396.7646, or send us an email.

Provide Basic Information

Provide basic company, system and support plan information to your support specialist.
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Receive Support

With your approval, the support specialist will stream directly into your system to diagnose and resolve your issue.

  • I would like to personally thank you for your contributions to the successful implementation of DynamicPoint. Our Chief Information Officer mentioned “Great Work Team.  Thank you for all your efforts.  I received my first invoice for approval.  The experience was awesome!”

    Joe Ruiz
    Finance Manager – SG360

    EasyAP365 – Invoice Automation Testimony

  • Kellie and team I really appreciate all your help getting our customer’s project sorted out. It may not have been our ideal go live situation with the client’s old system going down suddenly, but you have been awesome about very quick responses, and getting things taken care of for us and the client. Thank you.

    Brenda N.,
    Senior Director, Technology Services | RSM US LLP

    DynamicPoint Implementation Partner Testimonial

  • IT systems are never perfect. The difference between a good and average (or poor) experience is made when a vendor proves themselves as a true business Partner by ensuring the customer is getting the value they expect from their product, it’s this character and culture of their team that validates my decision to partner with DynamicPoint.

    Chris E.,
    Director of Business and Quality Information Systems | OneBlood, Inc

    DynamicPoint Implementation Team Testimonial

  • We have been so impressed with DynamicPoint’s solution and their people. They put in the time to make sure they can deliver what they promise,” concludes Amy. “You can tell they are very committed to their customers and made me feel like a priority through every question and conversation.

    Amy T.,
    Sr. Manager Business Applications & IT Support Services | CBORD

    DynamicPoint Office 365 Product Testimonial

  • DynamicPoint is very knowledgeable, quick turnaround times and great customer service. What they deliver is always what I asked for or more. One of my most favorite vendors!

    Shannon I.,
    Glidewell Laboratories

    Dynamics Service and Support Testimonial

  • DynamicPoint was very responsive and professional throughout the engagement. The product was exactly what was desired, and was bug free upon delivery. I highly recommend working with DynamicPoint.

    Ron T.
    T.D. Williamson Inc.

    Microsoft Dynamics and SharePoint Testimonial